Refund eligibility
Refunds are reviewed according to the purchased course or plan, payment status, access history, promotional terms, and applicable consumer protection rules.
Legal
Refunds
How refund requests are reviewed for paid courses, subscriptions, duplicate payments, failed payments, and account access issues.
Last updated: July 2, 2026
Refunds
How refund requests are reviewed for paid courses, subscriptions, duplicate payments, failed payments, and account access issues.
How to request a refund
Email support@adaptiveelearnings.com with your name, registered email address, course or plan name, payment date, amount, transaction reference if available, and a short reason for the request.
Review timeline
We aim to acknowledge refund requests within 3 business days. Approved refunds are generally sent back to the original payment method, and bank or payment processor timelines may vary.
Non-refundable items
Completed services, one-to-one sessions already delivered, and downloadable materials already accessed may not be refundable.
This page is a general platform policy for Adaptive eLearnings and is not legal advice. For questions, contact support@adaptiveelearnings.com.